Communication

Follow Their Lead

Follow Their Lead

Join their world - topic, pace, starting point - before trying to steer.

Listen Before Fixing

Listen Before Fixing

Listen before fixing - repeat what you heard, then respond. Feeling heard comes before being helped.

Name the Feeling

Name the Feeling

That sounds frustrating lands before the fix plan - name the emotion so nobody is guessing.

Notice the Good

Notice the Good

Notice the good means naming the specific helpful move so people know what to repeat.

Set Calm Boundaries

Set Calm Boundaries

A calm boundary is one clear limit on behavior, named steady - not a character attack.

Break the Escalation Cycle

Break the Escalation Cycle

Break the escalation cycle - do not match tone for tone when a sharp email lands; stop the loop first.

Golden Rule at Work

Golden Rule at Work

Treat colleagues the way you want to be treated - in email tone, credit, deadlines, and hallway gossip.

Plain Commitments at Work

Plain Commitments at Work

Say yes or no clearly - no "definitely maybe," no stack of qualifiers so people trust a weak promise.

Categories
Tags